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Physicians National Bank
Eagle National Bank - Personal Banking
Security and Safety

Protecting Your Personal Information and Financial Resources is our Top Priority!


November 17, 2014 - If you are experiencing problems with your debit card or feel it may have been compromised for any reason, please call 1-888-ENB-6644, option 0 and speak to a customer service representative. For more information please visit Lost/Stolen Cards.


September 5, 2014 - In Order to protect you from fraud, please let us know when you will be traveling outside the United States.

Due to the significant increases in Debit Card fraud throughout the world, the Bank believes that it can significantly improve the security of your Debit Card by limiting transactions to only those initiated within the United States.

Effective immediately, Debit Card transactions originating outside the United States will be blocked including transactions from: Canada, Mexico and the Caribbean as well as Europe, Asia, South America and Africa.

If you are going to travel outside the United States, upon your notification, we will remove the block to allow Debit Card transactions in the countries you authorize during your period of travel.

While we at Eagle understand that this heightened level of transaction security may be an inconvenience to you, we believe these protections are likely to safeguard your accounts from unauthorized activity.

Therefore, if you or an authorized Debit Card user on your account are planning to travel outside of the United States and you want to use your Debit Card, please contact your Eagle National Bank branch or call 1-888-ENB-6644, option 0 in advance of your departure.


It has come to our attention that people are receiving phone calls allegedly from Eagle National Bank or MasterCard, stating that a Debit Card has been frozen. The caller further requests that the Cardholder or person enter their Debit Card Number and Personal Identification Number (PIN) into the telephone.

These are bogus calls. DO NOT provide any information. This is a Phishing Scam!

Eagle National Bank will never call you and ask for your Debit Card Number and the Bank will never ask for your PIN. Never reveal your PIN to anyone!

If you have responded to this scam, please contact your Eagle National Bank branch immediately so we can replace your card.

January 6, 2012

The Latest on Phishing.
Phishing is one of the most effective means of compromising a person’s or company’s account. Early on it was relatively easy to spot phishing attempts to steal information. Now, phishing techniques have evolved and with the adoption of social media and mobile technologies, these threats have become increasingly difficult to recognize and combat.

Phishers attempt to convince people to click on a link or disclose personal information by tricking them into thinking they are doing something necessary and legitimate.

When communicating with customers, friends and family the key points to stress are:

  • Never click on a link contained in an email from a financial institution. Take the time to type the URL into the browser. You can hover your mouse over the URL, without clicking, to see where it will take you.
  • Financial institutions and Eagle National Bank don’t ask for personal, password or credit card information in an email. If you receive an email that requests this type of information, call the institution to confirm the request.
  • Any message starting with “Dear Customer” instead of your name is clearly suspect.

Here are a few of the latest types of phishing.

  • Spear Phishing is the most popular technique targeting a specific group. Spear phishing attempts are more sophisticated, using targeted and relevant details to trick the victim. Most of the breaches that occurred this past year started with this method.
  • Whaling is phishing aimed at senior management or other high-value targets of an organization.
  • Smishing uses SMS or text messages sent to mobile devices as the medium for the phishing attack.
  • Vishing uses voice communications as the means of attack. These attacks can use Voice over IP and/or spoofed Caller-ID to aid in the scam.
  • Tabnabbing opens new browser tabs that look similar to sites that were already open. These tabs quietly redirect the victim to a phishing site behind the scenes. Many users don’t notice the change and click or login to the phishing site.
  • Evil twin creates a fake wireless hotspot and collects personal data from everyone who connects to it. This type of phishing attack is popular in airports, hotels, coffee shops, etc.

Protecting your privacy online
Eagle National Bank will never ask you to verify information by e-mail. To ensure that you do not divulge confidential information to unauthorized individuals, we urge you not to respond to any e-mail request that asks you to provide your personal information.

You already know how to protect your privacy in the real world. You don’t tell anyone your ATM PIN number. If someone calls on the phone and asks you for your Social Security number or credit card number, you know it’s probably a con artist, and you hang up.

The internet is full of scams and con artists, too. Internet scammers are very sophisticated. They want to trick you into giving them personal information — like your Social Security number or bank or credit card account number. With just a small amount of stolen information, they can empty your bank account, run up credit card bills or even steal your identify. Eagle National Bank wants you to enjoy the convenience of the Internet safely and securely. Below are helpful hints on how to avoid identity theft.

Safe user names and passwords
When a website asks you to create a user name and password:

  • Choose words that are easy for you to remember but hard for someone else to guess. For example, John Smith should not use “jsmith” as a user name or “password” as his password. Words that combine letters and numbers are harder to guess.
  • Choose a different user name and password for every site. If someone guesses your password for one site, they won’t know it for all sites.
  • If your computer offers to remember your user name and password, say no. Otherwise, anyone who uses your computer can get your financial information.

Watch out for phishing
Online criminals use a con game called “phishing” (as in fishing for information) to trick people into telling personal financial information. Phishers send e-mails that pretend to be from financial companies or popular websites like eBay or Paypal. Phishing e-mails have urgent messages like “We are going to suspend your account” or “Your account may have been compromised.” They are written to scare you into acting without thinking.

Phishing e-mails sometimes have a link or button to go to a website to provide personal information. Never click on the link provided in an e-mail, you could be redirected to a phony website that may look exactly like the real thing. Sometimes, in fact, it may be the company’s actual website. In those cases, a pop-up window will quickly appear for the purpose of getting your personal information. If you provide the requested information, you may find yourself the victim of identity theft.

How to protect yourself

  • Never answer an e-mail that asks for personal or financial information. That includes account number, Social Security number, user name, password, date of birth, mother’s maiden name, etc. — any information that could help a criminal gain access to your credit card or bank account.
  • Never click on a link or button in an e-mail. If you want to go to a site, type the URL in your browser or use a bookmark or favorite you have already marked.
  • When in doubt, telephone the sender. If you think the e-mail might be legitimate, call to check. Don’t ever use a phone number that appears in the email, though. Look up the number yourself.

What to do if you get phished
If you think you might have accidentally responded to a phisher, act imediately to protect yourself:

  • Contact Eagle National Bank, your credit card company and any other financial institution whose accounts may be involved. Eagle National Bank’s phone numbers is 610-853-4800.
  • Contact one of the three major credit bureaus and place a fraud alert on your file.
    Equifax 800-525-6285
    Experian 888-397-3742
    TransUnion 800-680-7289
  • If the phisher pretended to be an Internet business such as Amazon, eBay or Paypal, contact the business.
  • Closely monitor all your checking and credit card statements — not just the one that was phished.
  • Even if you did not respond to the phish, report any suspicious contacts to the Federal Trade Commission at or 1-877-IDTHEFT.

Remember — legitimate banks, credit card companies and businesses will never send you an e-mail asking for personal or financial information. If the e-mail asks for personal information, you know it’s phishing.